Frequently Asked Questions
What is your minimum order?
We ask for a $500 minimum order. Call us if you have any questions.
Can I place an order in your showroom and take it with me the same day?
Yes, we offer same day pick-up… but we ask that you place your order before 3:00pm. We need enough time to pick and process your order while our office and credit department staff is still here.
During our busier shipping seasons (August-November) we may not be able to accommodate your request due to the increased volume. It’s always best to call and ask ahead of time.
Do you have a showroom? How can Isee your product?
Our showroom is located only 20 minutes from Los Angeles International Airport in Commerce, California. We are open Monday through Friday 9:00 am until 5:00 pm PST and closed most major holidays. Appointments are not necessary but we recommend that you call in advance. Walk-ins are also welcome.
Do you have catalogs?
Yes, we have catalogs including everyday general merchandise and seasonal lines. Since we receive new items everyday our website is the best resource to view all that we carry. We update the site every 24 hours.
Do you offer “free freight” to customers?
No, we do not offer free freight. All merchandise ships from our warehouse F.O.B. Commerce, California.
I received my order, but have shortages / damages. What steps do I take to resolve this issue?
It is the customer’s responsibility to count the boxes and note any visible damage on the Bill of Lading attached to your order while the truck driver is present. Then, we must be notified in writing either by fax or e-mail within (72) hours after receiving your order. We require a detailed list of any discrepancies.
How do I know what my prices will be?
Create an account and login to see our prices. For further bulk discounts please contact our sales representative.
Can I purchase your products forpersonal use?
No. We are not open to the public. We are strictly a wholesale company who sells directly to businesses, retail stores, distributors, wholesale company’s and charitable organizations. You must posses a state sales Tax Exempt or I.D. Number.
What forms of payment do you accept?
We accept All Major Credit cards, Bank Wire Transfers and Company Checks (checks must wait (7) business days to clear)
How do you usually ship your merchandise?
Next Products uses many common carrier trucking companies in addition to UPS & Fedex. We do not ship via DHL.
How will I know the costs of my freight?
Depending on the size, weight and where it’s shipping will determine how much the freight will cost. All freight is paid by you the customer and will be quoted F.O.B. our warehouse located in Commerce, California. If you require assistance with finding freight, contact our shipping department for assistance at email@example.com
How long will it usually take to ship an order?
Depends on the season. Typically an order can be pulled and shipped within 3 to 5 working days. But during our busier shipping season (August thru November) it could take 10 to 14 days. It’s best to contact your sales person or customer service to find out current shipping time frames.
After placing an order, how will I track it?
Once your order has been shipped, our shipping department will email or fax you the Bill of Lading in which you will have the information on how to contact the trucking company to track your shipment using the airway bill number.